Service Desk Engineer (Level 2)

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  • Resolve technical incidents within relevant service levels
  • You’ll be the point of escalation for the level 1 Engineers
  • Take ownership of escalated tickets
  • Follow processes and guidelines to achieve the best outcome
  • Ensure that industry best practices are applied whenever possible
  • Provide customers with regular updates
  • Ensure documentation is up to date


  • Minimum of 2 years’ experience working as a Level 2 Service Desk Engineer in an MSP environment.
  • You own a valid drivers license and have your own vehicle
  • Certifications such as ITIL. MCSA, MCSE or MCITP, CCNA or Sophos are desired.
  • Experience across HyperV, Microsoft (AD, Exchange, SQL), Network (WAN/LAN/Routers/Switches/Firewalls), Cloud Solutions and Storage technologies
  • MS Windows Servers, Cloud Migration experience including Office365 are essential
  • Ability to work unsupervised, to a very high standard and have excellent problem-solving skills
  • Have excellent communication skills and a strong customer service focus!
  • Be able to work flexible hours.

Please forward resume and cover letter to